Refund policy

At Golden Andes, we want every customer to shop with confidence. If something is not right with your order, we are here to help with a fair and straightforward return and refund process.

We proudly offer a 30-day free return and refund policy for eligible orders.

Return Window

You may request a return within 30 days of receiving your order.

Eligibility Requirements

To be eligible for a return or refund:

  • The request must be made within 30 days of delivery
  • The item should be in its original condition
  • The item must not be intentionally damaged, altered, or misused
  • Proof of purchase, such as an order confirmation or receipt, must be provided

If you are unsure whether your item qualifies, please contact us before returning it.

Free Returns

We provide free returns for eligible items. Once your request is reviewed and approved, we will provide return instructions and the next steps.

Refund Process

After your return has been approved and received, or after the issue has been verified when a physical return is not required, your refund will be issued to the original payment method.

Please note:

  • Refunds generally appear within 5 to 10 business days
  • Processing time may vary depending on your payment provider or bank
  • Because shipping is free, there are usually no shipping charges to deduct

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible. To help us review the case efficiently, please include your order number and clear photos if available. We will review the issue and work toward an appropriate solution, which may include a replacement or refund.

Requests That May Be Declined

A return or refund request may be denied if:

  • The request is made after the 30-day period
  • The item shows clear signs of misuse or intentional damage
  • Proof of purchase cannot be provided
  • The request appears fraudulent, abusive, or inconsistent with this policy

How to Start a Return

To begin a return or refund request, please contact:

Email: lievanoau1509@hotmail.com

Please include:

  • Your full name
  • Your order number
  • The item involved
  • A short explanation of the issue

At Golden Andes, we believe support should continue after delivery, and we are committed to treating every request with care and fairness.