Shipping policy

At Golden Andes, we believe shipping should be simple, transparent, and stress-free. That is why we proudly offer free worldwide shipping on all eligible orders.

This Shipping Policy explains how orders are processed, what delivery timelines to expect, how tracking works, and what to do if delays occur.

Order Processing Time

Orders are generally processed within 1 to 3 business days after payment has been successfully confirmed.

Please note:

Orders are usually not processed on weekends or public holidays
Processing times may be slightly longer during holidays or peak shopping periods
If we need to verify order details, shipment may be delayed until the matter is resolved

Estimated Delivery Time

Once shipped, most orders are delivered within 7 to 14 business days, depending on the destination and local carrier conditions.

Estimated delivery times may vary due to:

Customs procedures or import inspections
Local postal or courier delays
Severe weather conditions
Holiday season shipping volume
Remote or restricted delivery locations

Free Worldwide Shipping

We are pleased to offer shipping worldwide at no additional shipping cost. In rare cases, some locations may be limited due to regional logistics or carrier restrictions, but we always aim to serve as many destinations as possible.

Tracking Information

After your order has shipped, you will receive a tracking number by email.

Please note:
Tracking updates may take a few days to become active depending on the carrier.

This is normal and does not necessarily mean there is a problem with the shipment.

Delivery Delays

While we do our best to deliver all orders within the estimated timeframe, delays may happen for reasons outside our direct control, such as customs clearance, transportation interruptions, weather disruptions, or carrier backlogs.

If your order is delayed beyond the normal estimated delivery period, please contact us and we will do our best to assist you.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at checkout. Incorrect or incomplete address information may result in delayed delivery, failed delivery attempts, or returned packages. Please review all shipping details carefully before placing your order.

Lost or Missing Packages

If you believe your package has been lost or has not arrived within a reasonable time beyond the estimated delivery window, please contact us so we can review the situation and help determine the next steps.